Privacy Policy
Effective from 07/30/2026 · updated 10/16/2026 · pentimento.pro · get in touch: hi@pentimento.pro
We write this policy the way we build everything here — short and honest. No legal noise: what we collect, why, how long we keep it, and what your rights are.
What we collect and why
- Conversations with the agent. The text you write in the chat (on the site, in previews, or on Telegram) is kept so the conversation works and — if you request a quote — so we can prepare it. You only share what you choose to.
- Contacts. Name, email, and/or phone number, when you leave them for a quote, at checkout, or when uploading a task. We use them only to reach you about your request.
- Uploaded tasks. Files you upload for evaluation are stored on our server and accessible only to us.
- Visits. We track which page is viewed in which language. Your IP address is not stored — we only keep an anonymous fingerprint that can't be traced back to you.
- Payments. Handled entirely by Stripe — we never see or store card data.
Who else touches the data (processors)
Anthropic and Google (AI processing of conversations and preview images) · Stripe (payments) · Brevo (email sending) · our own server in Bulgaria plus a backup machine at Clouding in Spain, with mail hosted at Hetzner in Germany (all within the EU) · Telegram (only if you choose to continue the conversation there). We don't sell or share data with ad networks — full stop.
How long we keep it
- Conversations and leads — for as long as needed to work on your request, or until you ask us to delete it.
- Technical logs from webhooks and checks — up to 30 days.
- Content translation cache — indefinitely (contains no personal data).
Cookies
Functional only: your chosen language and the admin session. Zero ad trackers, zero profiling.
Your rights (GDPR)
You can request a copy, correction, or deletion of your data, or object to processing — with a single email to hi@pentimento.pro. We respond quickly; you also have the right to file a complaint with the CPDP (cpdp.bg).
In short: we only collect what you give us, use it only for your request, never trade it, and delete it whenever you ask.